IMG Producer Area

Customer Service Update

In September this year, IMG appointed Sophie Cummins to head up business expansionplans in the UK and Rest of World. We caught up with Sophie to find out how things are going.

Why is IMG focusing on these regions?

There is lots of potential in the ...

Customer Journey Enhancements

When Kevin Melton joined IMG in September as Global Head of IPMI, he knew that despite fierce competition, IMG was on its way to being one of the top international insurance providers in its sector. In this article, Kevin shares how IMG is enhancing the customer journey....

Most often, there are multiple products or services that may meet the customer’s needs, and as a salesperson, it’s your job to differentiate yourself. When it comes to the traditional sales process, knowing how to handle objections effectively can mean the difference between winning the sale or suffering that sinking ...

In 2018, IMG provided international private medical insurance benefits and services to more expatriates than ever before. In total, IMG’s line of Global Medical Insurance products covered expats residing in over 200 countries across the world.

IMG’s Top Expatriate Residence Locations

IMG’s expatriate members were most likely to reside in ...

If you missed the latest press release, IMG is offering more value to our international private medical insurance policy holders and institutional clients with the introduction of MyIMG Travel Intelligence.

MyIMG Travel Intelligence is a 24/7, intelligence-driven solution that proactively identifies potentially disruptive local events and alerts IMG members. ...

Cross-selling is one of the most effective methods of both growing and retaining your client base. It is one of the least risky and most profitable actions you can take for your business.

Oftentimes, cross-selling is confused with up-selling. When cross-selling, you’re not pushing a more expensive product, you’re providing ...

When it comes to selling travel insurance of any kind (e.g. travel medical or trip cancellation), it’s vital you understand the need.

Your clients are bound to ask, “why?” or “is it worth it?”—and that’s when you come in!

The core value of travel insurance can be boiled down into ...